Frequently Asked Questions

Visiting Monuts

Where are you located?


We’re at 1002 9th Street in Durham, NC.




When are you open?


We’re open seven days a week, from 7AM to 4PM Monday through Saturday and from 8AM to 3PM on Sundays. Although we’re open for most holidays, we do usually close for Thanksgiving Day, the day after Thanksgiving, and for a few days around Christmas. In addition, we do sometimes have to close for staff events, building repairs, or other reasons. Look us up on Facebook or give us a call if you want to check to see if we’re open.




Where can I park?


We’re a neighborhood restaurant, which means we have a relatively small parking lot. Our customers often find ample on-street parking on Knox Street, 9th Street, and Iredell Street. We do ask that customers please be respectful of neighbors when parking. This means that you should park only in legal parking spots, taking care not to block driveways or sidewalk curb-cuts, and to not park within ten feet of a street corner or fire hydrant.




Do you take reservations?


We are a counter service restaurant and do not take reservations. We do not have a private dining area and are unable to reserve spaces for your group, no matter how large or small they may be.




When can I come and not have a line to the door?


We do get incredibly busy on weekends, and there is often a long line to order on Saturdays, Sundays, and Federal holidays. We find that even when the line is long, most customers wait in line less than 20 minutes to place an order. If you want to come in during a time that is not as busy, then we recommend showing up after 2PM on Saturday and Sundays, or any weekday after 11:00AM.




Why can’t I save a seat before I order?


In order to ensure that every group has a place to sit and enjoy their food, we ask that you do not sit at a table until you have placed an order. If you sit before ordering, you will be asked to join your party in line until you have placed an order.

If you have already ordered and cannot find a place to sit, then please find a member of our staff who will assist you in finding an appropriate table for your group.




Do you take phone orders?


Yes, we currently take phone orders. You may place your order by calling the restaurant at (919) 286-2642. Please note that we plan to discontinue phone orders once our dining room reopens.




Do you deliver?


Although we do have delivery as an option for catering orders (please see below), we do not deliver our regular menu items. We are on UberEats, though! You can find Monuts on UberEats weekdays between 8AM and 2PM. Please note that we do not offer UberEats on Weekends or Federal holidays.





Catering

Does Monuts cater?


Yes, we cater many of our menu items, including donuts, pastries, and breakfast + lunch sandwiches.

You can view our catering menu or place a catering order now by clicking the "Catering" tab above.




I want to order donuts for my wedding, birthday party, or other special event that is more than 2 weeks away.  How do I do that?


We receive multiple large orders (more than 200 mini donuts or 10 dozen full-size donuts) most weekend days, and combined demand for these orders can often exceed our production capacity. As such, we accept large orders (more than 200 mini donuts or 10 dozen full-size donuts) up to three months before the event date. For info, please send us an email to catering@monutsdonuts.com. All orders are not confirmed until payment has been received, and we are unable to hold any order slots until we have received payment in full. To reiterate: we do recommend placing your wedding order up the three months in advance via email.




Can I select special flavors for my wedding or other event?


For large orders (see above), we allow customers to select specific flavors from our in-store menu. This is only for orders arranged via email, not for orders placed directly through our website. For flavor selection, we will email customers a list of available flavors from the in-store menu about one week before your event date. Customers may choose one flavor for every 3 boxes of mini’s (60 mini donuts) or 3 dozen full-size donuts. Sorry, but we cannot allow more than four chosen flavors per order.




What about smaller orders?  Can I choose flavors then?


Unfortunately, we are not able to allow customers to choose specific flavors for smaller orders or for orders placed directly through our website. For orders of assorted dozen donuts, you will receive a mix of four to eight varieties from the in-store menu the day of your pickup. Orders of mini donuts will receive four flavors from the in-store menu.




Can I get a custom flavor that isn’t on the in-store menu?


Sorry, but we cannot accommodate requests for off-menu flavors.





Gift Certificates

Can I order a gift certificate online?


You can order gift certificates from our website by following the instructions below:

1) Click on the "Catering" tab above.

2) In the right-most column, choose "Pickup" and select a time at least 48 hours in the future

3) After selecting "Popular Bundles", scroll to the very bottom of the item list for Gift Card. They can be purchased in several increments that are displayed in a new window.

4) You can either choose to pickup in store, in which case we'll hold the gift certificate for up to 4 weeks, or we can mail the gift certificate for a $1 processing fee. Just be sure to select "Yes, mail it" and enter your mailing address in the comment section if you want us to mail it.




Do you sell gift certificates?


Yes, we sell gift certificates for any denomination over $10.00. You may purchase a gift certificate in store during our normal business hours, or order a gift certificate online. Instructions for ordering online are below.





Dietary Restrictions

Do you have any gluten free pastries or donuts?


All of our bakery items do contain wheat flour. Additionally, any item made in our restaurant will have been produced in a facility that process large amounts of flour. This means that any item made in our bakery or kitchen will have come in contact with flour dust.




Do you have any vegan items on your menu?


Many of the items on our menu (including our bagels and focaccia) are naturally vegan, which makes the possibilities for sandwiches very possible. Although we don't have vegan-specific sandwiches printed on the menu, ask the cashier what substitues are available. Some sandwiches are better sutited for substitutions than others. Additionally, we have rotating plates and sides that often offer vegan options for guests.

As our menu changes every season, please inquire with a member of our staff when you order and they can recommend items that are best for your diet. Not all ingredients are listed on our menu, so please make your dietary preferences known before ordering so that they can be properly noted on the tickets for the kitchen staff.

Most of our pastries and all of our donuts contain dairy and egg. The one vegan pastry we do offer most of the time is our vegan chocolate chip cookie.




Do you allow substitutions?


We will always gladly omit any component from a menu item to accomodate food allergies or dietary restrictions. Although some items can be ordered on the side, such as spreads, jams and stand alone sauces, individual sandwich components (eggs, cheese, proteins, pickles, vegetable components) will not be offered "on the side". If you are looking for a more deconstructed sandwich or plate, we recommend ordering The Usual, Seasonal Farm Plate or a sides from our sides menu.

To ensure that every item comes out accurate, in most cases, we do not allow substitutions at Monuts. For customers seeking to swap out Tofutti for Cream Cheese or Avocado for bacon, these substitutions are generally permitted. That being said, certain sandwiches are more suited for vegan and vegetarian substitutions, and others are not. For this reason, our staff do have the discretion to deny unreasonable requests.

This means that we will not take a component from one menu item (including build your own components) and add it to another menu item. We do have a build your own sandwich options and "The Usual" which allows customers to customize their order without having to make frivolous substitutions.




Do any of your food items contain allergens?


Please let our staff know about any food allergies before placing your order. Our menu does not list every ingredient of each component, so please ask a staff member for assistance when ordering for anyone with a food allergy.





Working with Monuts

Are you hiring?


Although we do not always have job vacancies, we do review every application we receive. To view our open positions or to submit an application, please click the “Jobs” link above.




Can you donate to my charitable event?


We receive many requests each year for donations to charitable causes. Although we try to provide in-kind donations to any groups whose missions are compatible with our charitable giving guidelines, we cannot provide a donation to every group that requests one.

If you would like Monuts to consider making an in-kind donation to your event, then please send us a request to monutsdonuts@gmail.com. All requests must be made with at least 30 days notice and should include a description of the items sought, information about the charitable cause your event supports and how your event supports that cause.

Please note that Monuts typically only makes in-kind contributions, and we limit all cash contributions solely to Title I schools in the Durham Public Schools system.




Will you buy my product for your menu?


At Monuts we value our relationships with local producers—in FY2019, we bought over 14,000 lbs of produce grown within a 100-mile radius of our shop, 2.5 tons of pasture raised NC pork, 5,000 gallons of milk from family-owned farm Homeland Creamery and 240,000 eggs from Latta’s Egg Ranch.

We’re always seeking out additional local farmers to partner with. We generally value long-term relationships with growers in which we can work collectively to meet our needs for the next growing season as opposed to one-off deliveries of a bumper crop. If you’d like to learn about our unmet needs for the next growing season, send us an email at monutsdonuts@gmail.com.

If you have other products you would like us to consider, such as new beverage products, then please do also send us an email at monutsdonuts@gmail.com. We are generally unable to meet with prospective new vendors without a previously scheduled appointment.




Why don’t you franchise your restaurant?


We have no plans to enter into any franchising or licensing agreements for one simple reason—when you franchise or license, you lose your ability to ensure that every employee is paid a living wage.

At Monuts, we are committed to ensuring that any employee who works a full-time job can afford to put a roof over their head and food on the table. That is why every employee at Monuts earns at least $15.00 an hour, and the median hourly wage at Monuts is $19.25 an hour.

Let’s put that in context—at Monuts, our minimum wage is more than double the statewide minimum wage and $6.00 an hour more than the state-wide median wage for restaurant employees. We want to ensure that every employee at Monuts earns a living wage, and the only way we can ensure that is by being the sole employer under the Monuts brand.




Has Monuts considered expanding or opening additional locations?


We certainly have considered opening additional living wage restaurants. We will gladly review any restaurant real estate for sale that meets our criteria for new locations. Please note that we will only review real estate offered for sale, not lease. Send us an email at monutsdonuts@gmail.com with more information about your property and trade area and we’ll get back to you.





©2017 Monuts LLC